Terms of Use

Updated 10 months ago

Terms of Use for Aidaxcarus Support

Effective Date: October 1 2024

Welcome to Aidaxcarus Support! These Terms of Use (“Terms”) govern your use of the Aidaxcarus Support platform and its services, including the ticketing system and related features provided by Aidaxcarus (collectively, the "Service"). By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Acceptance of Terms

By using the Service, you agree to these Terms of Use and our Privacy Policy. We may update these Terms at any time, and your continued use of the Service after such updates constitutes your acceptance of the changes.

2. Account Registration

To access certain features of the Service, you may need to register an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities under your account.

3. Use of the Service

You agree to use the Service in compliance with all applicable laws and these Terms. You must not:

  • Use the Service for any illegal or unauthorized purpose.
  • Interfere with the operation of the Service or its security.
  • Post or transmit content that infringes upon the intellectual property rights of others.

4. Ticketing System

The Service offers multiple ways for users to submit and manage tickets:

  • Email to Tickets: Users can send emails to a pre-configured email address, and those emails will be converted into support tickets.
  • Web Tickets: Users can submit tickets via the website, where registered users can manage their support requests.
  • Department-wise Tickets: Tickets can be assigned to specific departments, and staff members with the appropriate roles will handle these tickets.

5. Staff Roles and Permissions

Staff members may be assigned different roles and permissions based on their department. Admins have control over the allocation of these roles, allowing each staff member to have access to the tickets they are authorized to handle.

6. Knowledge Base and Articles

The Service includes a knowledge base (KB), FAQs, and articles, which are available to users for reference. These resources are available in multiple languages, allowing users to access information in their preferred language. Admins are responsible for managing and updating the knowledge base.

7. Feedback and Ratings

Users may provide feedback and rate their support experience. Aidaxcarus Support values customer input and uses it to improve service quality. Any misuse of the feedback system, such as submitting fraudulent or abusive feedback, is prohibited.

8. Subscription and Fees

Certain features of the Service may require a subscription plan. You agree to pay any applicable fees for the selected plan. If you choose a trial plan, you can explore the system's features for free for a limited time. After the trial, you must subscribe to continue using premium features.

9. Termination of Account

We reserve the right to suspend or terminate your account at any time, with or without cause, if you violate these Terms or engage in unlawful or disruptive activities. Upon termination, your access to the Service will be revoked, and you will no longer have access to your tickets or any premium features.

10. Limitation of Liability

Aidaxcarus Support is provided "as is" without any warranties of any kind, either express or implied. We do not guarantee that the Service will be error-free or uninterrupted. To the fullest extent permitted by law, we disclaim all liability for any damages arising from your use of the Service.

11. Indemnification

You agree to indemnify and hold harmless Aidaxcarus, its affiliates, and its staff from any claims, damages, or expenses (including legal fees) arising out of your use of the Service, violation of these Terms, or infringement of third-party rights.

12. Intellectual Property

All intellectual property rights in the Service, including but not limited to the software, design, logos, and trademarks, are owned by Aidaxcarus or its licensors. You are granted a limited, non-transferable license to use the Service solely for its intended purpose.

13. Privacy

Your use of the Service is governed by our [Privacy Policy], which outlines how we collect, use, and protect your personal data. By using the Service, you consent to the data practices described in our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

15. Changes to the Terms

Aidaxcarus reserves the right to modify these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our website. Your continued use of the Service after such modifications constitutes acceptance of the new Terms.

16. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

  • Email: info@aidaxcarus.com
  • Phone: +2347055996029